Contact Us & FAQs

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PRE-ORDERS

A pre-order product is an item that is available for purchase, before it is released. This means you can guarantee your purchase of that item, in advance. If you purchase a pre-order product alongside items that are already available, your order will be held until all items are available to ship. Pre-order items will be delivered to you on or around the release date specified in the product description. If there are any delivery delays or amended release dates for a pre-order, you will be contacted on the email address you used to place your order.

 

DELIVERY

All orders will be shipped within 1 business day of you placing your online order. Packages will then typically take 1-7 days depending on where you live and what you order.

UK Royal Mail 48 Tracked: 2-3 working days (up to 1kg) / Fast Courier (DPD Next Day): 1 working day *

EUROPE Royal Mail International Tracked: 3-­5 business days ** / Fast Courier (UPS Express): 2 working day **

USA Royal Mail International Tracked: 5-­7 business days ** / Fast Courier (UPS Express): 3 working days **

REST OF WORLD Royal Mail International Tracked: 5-­7 business days ** / Fast Courier (UPS Express): 4 working days **

Carrier delays are outside the control of Awesome Distro. Please leave 3 working days in addition to the estimated delivery times before getting in touch about the status of your order.

*Please allow a Two Day Service for Remote or Offshore locations, including Republic of Ireland, Scottish Highlands & Islands, Scilly Isles and Isle of Man. ** Please note that delays can occur in customs, and these delays are beyond our control. All orders are pending payment approval and merchandise availability.

 

 

 

For postal enquiries please write to:
Dalton House,
60 Windsor Avenue,
London,
United Kingdom,
SW19 2RR